Procedure Library

OSP Business Practices - Issue Resolution Request

Purpose

To provide a clear process for addressing matters that have not been resolved within a reasonable timeframe and where significant delays or continued lack of progress require immediate attention from OSP. 

Applicability

University of Utah employees who have:

• Already contacted their Sponsored Projects Officer (SPO) and/or their Associate Director (AD)
• Allowed the standard response timelines outlined in the Communication Business Practices Procedure 
• Are still experiencing significant delays, non-responsiveness, or unresolved issues related to sponsored projects

Surch individuals are encouraged to submit an OSP Resolution Request form to bring the issue to OSP's immediate attention.

Common Reasons for Submitting a Request Include
(but are not limited to)

• eProposal/Document Summary Sheet (DSS) issues
• Imminent proposal submissions
• Award negotiations
• Pending eAward actions
• Institutional transfers (incoming or outgoing)
• Delays in award negotiation and approval processes

Each situation will be evaluated individually, taking into account the specifics of the case.

---

Issue Resolution Instructions

How to Submit a Request

For University of Utah employees:

• • Complete and submit the OSP Resolution Request form.

For non-University of Utah employees:

• • Email a detailed explanation of the issue to askosp@osp.utah.edu
  • Include "OSP Resolution Request" in the subject line.

---

Receipt and Resolution Process

1. Immediate Routing
   • All Resolution Request Form submissions are routed to OSP for immediate attention.
2. Initial Review - Within 3 Business Days
   • The request will be reviewed to understand the issue and determine next steps.
   • OSP may contact involved parties for background information or clarification.
3. Acknowledgement - Within 5 Business Days
   • OSP will contact the submitter to confirm receipt of the request.
   • Additional questions or requests for documentation may follow.
4. Resolution or Recommended Path Forward - Within 14 Business Days
   • OSP will conduct a thorough review and provide either:
     • A resolution, or
     • A recommended plan to resolve the matter
   • In complex cases, the 14-day timeframe may be reasonably extended in consultation with the submitter.

 

Related Policies and Procedures

• Procedure Library > OSP Business Practices - Communication
• Procedure Library > OSP Business Practices - Proposal Review & Submission